Standard Return Policy
- Return for full refund within: 30 days
- Return for exchange within: 30 days
** Personalized (custom engraved) items are NON-REFUNDABLE, NON-EXCHANGEABLE, except under special conditions. **
How to Return
If for any reason you are not satisfied with your purchase, you can return your purchased item within the first thirty (30) days after receiving it. Must be in new and unworn condition to be eligible for a refund (less shipping cost).
Please contact our Customer Care to receive an RMA (Return Merchandise Authorization) number using the CONTACT US form or by calling our toll free 1-877-888-0506. Do NOT send your item without an RMA number, as it will be rejected by our fulfillment center.
How to Exchange Sizes
To exchange your size, please send the item in its new and unworn condition to our RMA address (which will be provided to you) with your request.
Exchanges will be shipped back to you via complimentary Standard Shipping the first time. Additional exchanges will incur a $5 shipping charge.
If you would like us to send your exchanged item via USPS Priority, please include $5 cash in the package item sent back to us.
Please note the following terms:
- Return of merchandise within 30 days of receipt.
- The product must be returned in unworn and new condition.
- Include original receipt/packing slip in the package.
- Merchandise that has been altered in any way from its arrival condition is not eligible for a refund or exchange and will be rejected from our RMA center.
- The customer is responsible for all return shipping costs.
You can ship the return via any carrier of your choice.
We strongly recommend fully insuring your package, and request a delivery confirmation so you know when your shipment has been received by us.
Tioneer is NOT responsible for any loss or damage incurred during shipment to us. Any unauthorized and improperly packaged items(s) will be refused by our RMA center.