We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please visit our RETURNS & EXCHANGES page for more information.
Found something you love? Great! Place the product(s) you want to order in your shopping cart by clicking on the 'ADD TO CART' button.
Then, whenever you're done shopping, click the number of product(s) in your cart at the top right corner of the website and follow the easy instructions to complete your order.
If you're a registered customer, checkout is super easy. If you're not (and you don't have to be), it's still easy but you might want to consider registering to make check out even smoother the next time you shop at Tioneer.
If for any reason you need to cancel your order, please contact our Customer Care using the CONTACT US form or call our toll-free at 1-877-888-0506 ASAP to cancel an order before it is shipped.
Please have your order number nearby.
We promise we will try to stop the order from being shipped, but keep in mind that our order-fulfillment system is designed to get orders on their way to you as fast and as efficiently as possible.
Unfortunately, once an order has been shipped, we can no longer cancel it. Please contact our Customer Care using the CONTACT US form or call our toll-free at 1-877-888-0506 for assistance.
Yes, we ship all over the world. International shipping costs will apply, and will be added at checkout.
Please note that certain products may be ineligible for international delivery.
Orders are normally processed within the same or next business day.
Depending on the shipping method selected, Standard Shipping may take 5-7 business days to arrive - to as fast as Next Day shipping.
International deliveries can take anywhere from 14-21 business days.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
You can contact our Customer Care using the CONTACT US form or call our toll-free at 1-877-888-0506. We would love to hear from you!