** Personalized (engraved) items are NON-REFUNDABLE, NON-EXCHANGEABLE, except under special conditions. **
If for any reason you are not satisfied with your purchase, you can return your purchased item within the first thirty (30) days after receiving it. Must be in new and unworn condition to be eligible for a refund (less shipping cost).
Please contact Tioneer to receive an RMA number. Do NOT send your item without an RMA number, as it will be rejected by our fulfillment center.
To exchange your size, please send the item in its new and unworn condition to our RMA address (which will be provided to you) with your request.
Exchanges will be shipped back to you via complimentary Standard Shipping the first time. Additional exchanges will incur a $5 shipping charge.
If you would like us to send your exchanged item via USPS Priority, please include $5 cash in the package item sent back to us.
Please note the following terms:
You can ship the return via any carrier of your choice.
We strongly recommend fully insuring your package, and request a delivery confirmation so you know when your shipment has been received by us.
Tioneer is NOT responsible for any loss or damage incurred during shipment to us. Any unauthorized and improperly packaged items(s) will be refused by our RMA center.